kdg Account & Payment FAQ

We at kdg require you to verify your identity before your first withdrawal. You must submit one national identity document (KTP, passport, or driver's license) and confirm your phone number. We accept digital photos taken on your mobile device. Verification typically completes within a few hours during business hours. If you live in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and have a valid Indonesian ID, the process is straightforward. Upload your document via the kdg account settings on your phone, and our team will review it. You will receive an email confirming verification status. If your document is unclear or does not match your account details, we will ask you to resubmit. Deposits proceed without verification; only withdrawals require verified identity.

If you forget your kdg password, click "Forgot your password?" on the login page. Enter the email address you registered with, and we will send a password reset link. Check your email inbox and spam folder. The link expires after 24 hours. Click it and enter a new password. Your new password must be at least 8 characters and include uppercase letters, lowercase letters, and numbers. After you reset, you can log in to kdg with your new credentials immediately. If you do not receive the reset email within subject to verification, contact our kdg support team via live chat or email. If you cannot access the email address you registered with, our team can help you recover your account by verifying your identity and phone number. Do not share your password with anyone, and do not reset it on a public or untrusted device.

If a kdg deposit or withdrawal does not complete, check your account transaction history on your phone first. You may see the transaction listed with a "pending" or "failed" status. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), the payment may have been deducted from your e-wallet but not credited to kdg. Check your e-wallet app to confirm. If the money left your e-wallet and kdg shows "pending", wait subject to verification and refresh your kdg account. If it remains pending after subject to verification, contact our kdg support team with your transaction ID. We will investigate and credit your account if the payment was confirmed by the processor. For bank transfers (mobile banking, local payment, online payment, e-wallet), transfers typically arrive within 1–3 business hours on weekdays. If a transfer does not arrive after 24 hours, contact your bank to verify the transaction was sent to the correct account, then contact kdg support with your bank receipt.

Yes, we at kdg accept deposits via all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. You can transfer money directly from your bank account to our kdg virtual account number. To deposit via bank transfer on kdg, open the "Deposit" section in your account on your phone, select your bank, and you will see our kdg virtual account number. Transfer the amount you want to deposit, and include your kdg username as the reference so we can match the payment to your account. Bank transfers typically arrive within 1–3 business hours on weekdays. Transfers sent after 5 p.m. or on weekends (Fridays after Idul Fitri or Idul Adha holidays, Saturdays, or Sundays) may arrive on the next business day. No markup fee is charged for bank deposits. Once your transfer is received, the funds appear in your kdg balance automatically. If you are unsure which bank to use, choose whichever you have an account with, and our kdg system will generate the correct virtual account number for that bank.

We at kdg offer sports betting across major football leagues and tournaments. Our kdg platform covers Liga 1 (Indonesian top division), Piala Indonesia (Indonesian cup), Champions League (European), Premier League (England), and other international tournaments. Market types include match outcome (home win, draw, away win), total goals, handicap betting, and live in-play betting during matches. Live markets update in real time as the game progresses, so you can place bets on developing match situations. We also cover other sports including MotoGP and badminton. Odds and available markets depend on the fixture and your location. Not all markets are available for all matches; check kdg's market list for the specific game you want to bet on. If you are unsure about a market's rules (for example, whether a goal in extra time counts in a "90-minute goals" market), read the market rules displayed on kdg or contact our support team. Our kdg odds are set by our trading team and reflect the probability of each outcome.

We at kdg periodically offer welcome promotions to new account holders. The structure and terms vary; current promotions are displayed in the kdg app or website when you log in. We do not advertise fixed bonus amounts (such as "our welcome offer free") because promotions change and depend on your location and payment method. Instead, when you first log in to kdg after creating your account, any active welcome offer will be shown under "Promotions" or "Bonus". Read the full terms carefully, as most offers include playthrough requirements or restrictions on which games or markets the bonus can be used on. If you do not see a promotion in your kdg account, no offer is currently available for your account or location. Contact our kdg support team if you have questions about specific promotions. Remember that no kdg offer is guaranteed to generate earnings; offers are promotions only.

We at kdg protect your personal information through encryption, secure databases, and strict access controls. Your kdg account data, payment details, and identity documents are encrypted during transfer and storage. We use industry-standard security practices and do not share your information with third parties without your consent, except as required by law or to process your payments. We retain your kdg data only as long as necessary to provide service and comply with legal obligations. You can request a copy of your personal data or ask for deletion by contacting our kdg support team. Do your part by keeping your password private, logging out after each session, and not accessing kdg from public Wi-Fi networks. If you suspect unauthorized access to your kdg account, change your password immediately and contact our support team. Our full data protection practices are detailed in our Privacy Policy.

We at kdg offer support through multiple channels. Live chat is available in English and Indonesian during business hours (typically 8 a.m.–10 p.m. local time) with a subject to verification response window. Email support has a standard 24-hour reply window; send inquiries to the support email listed in your kdg account. Phone support is available during business hours in both languages. To contact kdg, open the "Support" or "Help" section in your kdg app or website and select your preferred channel. Have your kdg account username or email ready when you contact us. For urgent account security issues (such as unauthorized access or a forgotten password), use live chat for the fastest response. For general questions, email is acceptable. Our kdg support team can help with account issues, payment problems, transaction disputes, KYC verification, game rules, and account recovery. If your issue is not resolved to your satisfaction, you can escalate the case to our management team through the same support channels.